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Open nowPosted 20 hours ago

Bilingual Client Success Coordinator (Channel Partnerships)

Maple14 open roles

Where
Toronto, Ontario
Work mode
Remote
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Your applicationOpen nowBilingual Client Success Coordinator (Channel Partnerships)Maple · Toronto, Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Maple's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Maple postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 20 hours ago

Maple median: 19 days open

The posting

Build better healthcare together

Maple's purpose is to meet the world's healthcare needs. We're Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we're proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what's possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you'll do work that changes lives—including your own.

The role

Your responsibilities

  • Coordinate day-to-day account operations, responding to incoming questions and requests in English and French while ensuring timely, accurate follow-up
  • Support onboarding for new small business clients and partner groups, including communications, eligibility updates, and related administrative tasks
  • Prepare and distribute monthly reports for plan sponsors, brokers and partner account managers, ensuring information is accurate, complete, and delivered on schedule
  • Troubleshoot partner inquiries and operational issues, working with internal teams to find solutions and escalating more complex matters when needed
  • Maintain accurate partner information, documentation, and task tracking across internal systems, including Salesforce, Missive, Confluence, and Asana
  • Assist with partner webinars, educational sessions, and other communications as needed
  • Identify recurring issues and opportunities to improve workflows, using automation and AI-enabled processes to complete recurring work and improve consistency

What success looks like

What you bring

  • 1+ years of experience in a client-facing role or similar, ideally in a B2B setting such as account coordination, client services or operations.
  • Bilingual in English and French, with the ability to communicate clearly and professionally, both verbally and in writing
  • Strong customer service instincts and a genuine interest in helping people solve problems
  • An organized, detail-oriented approach to handling multiple priorities, timelines and follow-ups.
  • A dependable and collaborative working style—you ask questions, take feedback and follow through on commitments
  • An AI-savvy, curious mindset—you’re comfortable learning new tools, excited to explore how AI can improve the way work gets done and interested in helping create repeatable processes
  • A collaborative mindset and a willingness to jump in and support teammates when needed

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: New role, full-time
  • Hiring manager: Senior Manager, Client Success | Channel Partnerships
  • Location: Remote within Canada OR Hybrid from our Toronto office
  • Start date: December 2026
  • Vacation: 3 weeks
  • Pay range: $60,000 - $68,000
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