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Open nowPosted 5 days ago

Staff Software Engineer, AI

Maple14 open roles

Where
Toronto, Ontario
Work mode
Remote
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Your applicationOpen nowStaff Software Engineer, AIMaple · Toronto, Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Maple's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Maple postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 5 days ago

Maple median: 19 days open

The posting

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

You responsibilities

  • Own a meaningful AI product area from problem discovery and technical design through implementation, launch, monitoring, and iteration
  • Partner with Product and Design to understand user needs, identify where AI creates real value, and turn ambiguous problems into simple, useful experiences
  • Design and build production AI systems using LLMs, agents, retrieval, tool calling, workflow orchestration, and human-in-the-loop patterns where appropriate
  • Write production code, review designs and pull requests, debug difficult issues, and participate in operational ownership after launch
  • Establish practical evaluation and monitoring approaches that measure product quality, safety, reliability, latency, and cost
  • Work with Platform Engineering to make the right decisions about shared services, model providers, infrastructure, and ownership boundaries
  • Help teams make sound trade-offs across user experience, clinical quality, privacy, security, reliability, and AI unit economics
  • Turn successful product implementations into reusable patterns that help other squads move faster and more safely
  • Mentor engineers and raise the technical bar through collaboration, design reviews, documentation, and example-setting
  • Partner with Security, Privacy, Legal, and Clinical stakeholders on responsible handling of PHI and safe deployment of AI capabilities
  • Communicate technical decisions and product trade-offs clearly to engineers, product leaders, executives, and cross-functional partners

What success looks like

What you bring

  • 8+ years of experience building and operating production software, with Staff-level scope or equivalent technical leadership
  • Recent hands-on experience shipping AI- or LLM-powered product features as part of a product engineering team
  • Experience taking ambiguous product problems through technical discovery, architecture, implementation, launch, and iteration
  • Strong software engineering fundamentals and the ability to make pragmatic decisions across scalability, reliability, performance, security, and maintainability
  • Hands-on coding experience in a modern production language, with the ability to work across AI services and product systems
  • Experience designing APIs, data flows, services, integrations, or distributed systems that operate in production
  • A product mindset: you care about who uses what you build, what outcome it creates, and how it improves over time
  • Proven ability to influence technical direction across teams without relying on formal authority Experience mentoring engineers and improving how teams design, build, test, and operate software
  • Clear written and verbal communication, including the ability to explain technical trade-offs to non-technical partners

Our technology environment

  • LangChain and LangGraph for orchestration and agent workflows
  • CopilotKit for generative UI patterns
  • AWS Bedrock, OpenAI, Anthropic, and other model providers
  • LangSmith and Langfuse for tracing, telemetry, evaluation, and prompt iteration
  • ClickHouse and PostgreSQL for evaluation datasets, analytics, and AI-related data pipelines
  • Laravel and PHP across the core product platform, with specialized AI services and pipelines
  • MySQL, Amazon DocumentDB, Typesense, and Redis
  • Containerized, auto-scaling AWS infrastructure defined with Terraform
  • GitHub Actions, Datadog, and BugSnag

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to five days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: New role, full-time
  • Hiring manager: VP of Engineering
  • Location: Hybrid, 225 Richmond Street West, Toronto, ON
  • Start date: December 2026
  • Vacation: 4 weeks
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