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Open nowPosted 4 days agoWe saw it 75 min after it went up

IT Support Specialist

Maple14 open roles

Pay
$60,000 – $68,000 a year
Where
Toronto, Ontario
Work mode
Hybrid
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Your applicationOpen nowIT Support SpecialistMaple · Toronto, Ontario

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Maple's own form.

The reply lands in your private mailbox

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The clock on this job

Early applications get read.

12.9% of postings close within 7 days. Measured by our own scanner across the market. Maple postings stay open a median of 19 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 12.9%7 days
  4. 21.0%14 days
  5. 35.6%30 days
  6. 58.5%60 days
This job: posted 4 days ago

Maple median: 19 days open

The posting

Build better healthcare together

Maple’s purpose is to meet the world's healthcare needs. We’re Canada's leading on-demand healthcare platform, connecting patients with Canadian-licensed doctors, nurse practitioners and specialists. Today, we’re proud that over 8 million patients and 7,000 businesses and government partners have access to same-day, proactive and ongoing care. We enable people to take control of their health and push the boundaries of what’s possible every day.

Bold minds. Big impact. A career at Maple is about making an impact. We empower bold thinking, surround you with an inspiring team and are driven by a motivating purpose. Here, you’ll do work that changes lives—including your own.

The role

Your responsibilities

  • Provide responsive technical support to Maple employees and contractors across the IT Help Desk, Slack and email
  • Drive employee onboarding, offboarding, and role transfers by provisioning software access and setting up, imaging, and shipping hardware
  • Maintain an accurate hardware inventory, overseeing device check-ins/check-outs, shipping logistics, returns, procurement, and end-of-life retirement
  • Configure, troubleshoot, and maintain Mac and Windows devices
  • Execute system administration tasks, including application integrations, deployments, migrations, and software upgrades
  • Perform monthly security reviews and quarterly application access audits in collaboration with the Information Security team
  • Partner with People & Culture to execute technology for company events (including All-Hands and Town Halls), setting up presentation equipment for on-site attendees and hybrid video conferencing
  • Maintain and troubleshoot office audio/visual (A/V) and meeting room equipment
  • Author and update clear IT process documentation, technical runbooks, and employee self-help guides
  • Host regular IT training and awareness sessions, including office hours, Lunch & Learns, and security tip sharing
  • Proactively identify and implement improvements to recurring IT workflows and service processes

What success looks like

What you bring

  • 2+ years of IT support experience in a corporate or Software as a Service (SaaS) environment
  • Hands-on experience configuring, troubleshooting, and maintaining Mac and Windows hardware and OS environments
  • Strong communication skills with a customer-centric, patient approach to guiding users via Slack, Google Meet, email, and support tickets
  • Practical experience with IT ticketing systems such as Jira Service Management, Zendesk, or Freshservice
  • Proven experience executing structured onboarding and offboarding workflows with close attention to detail
  • Ability to work on-site from our downtown Toronto office three days a week, with flexibility to support company events and critical on-site IT needs
  • Hands-on experience managing hardware logistics, including inventory control, shipping, returns, and procurement
  • Familiarity with Mobile Device Management (MDM) platforms (e.g., Iru/Kandji, Jamf)
  • Familiarity with Identity and Access Management (IAM) tools (e.g., Okta, JumpCloud, Microsoft Entra ID / Azure AD)
  • Solid foundational knowledge of networking concepts, including Wi-Fi troubleshooting, VPNs, and familiarity with cloud-managed networks (e.g., UniFi, Cisco Meraki)
  • Strong interest in building documentation and streamlining IT operations
  • Familiarity with core security practices, including endpoint protection, phishing response, and access control audits
  • Experience with Google Workspace Admin Console (user lifecycle management, group policies, and security settings)
  • Hands-on experience supporting conference room A/V technology, such as Zoom Rooms or Neat systems
  • Experience operating in a fast-paced startup or scale-up environment
  • Exposure to workflow automation tools (e.g., Zapier, Google Apps Script) or basic scripting skills (Bash, Python)

How we'll support you

  • Maple for you and your family: 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family. Care starts on day one
  • Comprehensive health coverage: Medical, dental and life insurance because your peace of mind—and your loved ones—matter most
  • Health spending account: Extra funds to cover the essentials that make a difference, from new glasses to specialised therapy
  • Flex benefits: An annual budget built for your growth and well-being. Use it for professional development, wellness expenses or a one-time boost to your retirement savings. You choose what matters most
  • Health days: Life happens. We provide 10 dedicated days for rest, medical appointments or caregiving, so you can show up at your best
  • Destination days: Work from anywhere. Enjoy the flexibility to work internationally in eligible countries for up to ten days per year
  • Group retirement savings plan: We're here for the long haul. Invest in your future with our group retirement plan

The details

  • Job type: Existing vacancy, full-time
  • Hiring manager: Manager, Information Technology
  • Location: Hybrid, 500 King St W, Toronto, ON
  • Start date: December 2026
  • Vacation: 3 weeks
  • Pay range: $60,000-$68,000
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