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Open nowPosted today

Production Support Analyst

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD

Pay
SGD 7,000 – SGD 8,500 a month
Where
Singapore
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Your applicationOpen nowProduction Support AnalystOPTIMUM SOLUTIONS (SINGAPORE) PTE LTD · Singapore

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: posted today

The posting

Job Title: Production Support Analyst

Role Overview

We are seeking a Production Support Analyst with 6–9 years of experience in application support, system monitoring, dashboards, and operational reporting. The candidate should have hands-on experience with Splunk, strong SQL skills, and knowledge of Geneos monitoring tools, Unix/Linux, and enterprise IT infrastructure, preferably within the banking or financial services sector.

Key Responsibilities

  • Develop and maintain operational dashboards, monitoring solutions, alerts, and reports using Splunk and other monitoring tools.
  • Write and optimize SQL queries to support reporting, data analysis, and operational insights.
  • Monitor application performance, system availability, and operational health; troubleshoot alerts and production issues.
  • Support and administer monitoring tools such as Splunk and Geneos.
  • Perform application and infrastructure troubleshooting in collaboration with support and technical teams.
  • Support incident management, change management, testing, deployment, and system enhancements in accordance with ITIL processes.
  • Maintain technical documentation, operational procedures, and audit compliance.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • 6–9 years of experience in production support, application support, monitoring, or IT operations.
  • Hands-on experience with Splunk, including SPL, dashboards, alerts, and reporting; Geneos experience is preferred.
  • Strong SQL skills and experience with Oracle databases and reporting tools.
  • Working knowledge of Unix/Linux commands, shell scripting, Java, application servers (JBoss/WebLogic), and web servers (Apache/Nginx).
  • Understanding of ITIL Incident Management and Change Management processes.
  • Familiarity with enterprise infrastructure, including networks, load balancers, virtual machines, storage, OpenShift, and microservices.
  • Exposure to Python, PowerShell, Ansible, CyberArk, VDI, or IBM AS/400 is an advantage.
  • Strong analytical, troubleshooting, communication, and stakeholder management skills.
  • Banking, financial services, or large enterprise IT experience is preferred.

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