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Open nowPosted 152 days ago

Customer Success Júnior (CS / Suporte ao Cliente)

relourh132 open roles

Where
Salvador, BA, BR
Work mode
On site
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Your applicationOpen nowCustomer Success Júnior (CS / Suporte ao Cliente)relourh · Salvador, BA, BR

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on relourh's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.4% of postings close within 7 days. Measured by our own scanner across the market. relourh postings stay open a median of 1 days.

Share of postings closed within
  1. 2.0%1 day
  2. 4.2%3 days
  3. 11.4%7 days
  4. 17.5%14 days
  5. 34.2%30 days
  6. 43.5%60 days
This job: posted 152 days ago

relourh median: 1 days open

The posting

Você é daquelas pessoas que adoram ajudar, explicar com calma e ver o cliente feliz? Então essa vaga de Customer Success Júnior pode ser o seu próximo passo.

Você vai atuar em uma empresa em crescimento, que valoriza relacionamento próximo, feedbacks sinceros e aprendizado contínuo. Nosso time de CS é peça-chave para garantir que cada cliente tenha uma experiência incrível e extraia o máximo valor das nossas soluções.

  • Atender clientes por e-mail, chat e/ou telefone, com empatia e clareza.
  • Acompanhar a jornada do cliente, garantindo engajamento e retenção.
  • Registrar interações e atualizações no CRM/sistema interno.
  • Identificar dúvidas recorrentes e sugerir melhorias em processos e materiais.
  • Guiar novos clientes na implementação e primeiros passos na plataforma.
  • Encaminhar demandas complexas para as áreas responsáveis.
  • Colaborar com times de Produto e Vendas com feedbacks dos clientes.

Requisitos obrigatórios:

  • Experiência prévia com atendimento ao cliente, suporte ou área similar.
  • Boa comunicação escrita e verbal, com foco em clareza e empatia.
  • Organização para lidar com múltiplos atendimentos simultâneos.
  • Vontade de aprender sobre Customer Success e crescer na área.
  • Conforto em trabalhar com ferramentas digitais (e-mail, chat, sistemas online).

Diferenciais:

  • Experiência anterior em CS, Suporte ou Pós-vendas em empresas de tecnologia/SaaS.
  • Noções de CRM (por exemplo: HubSpot, RD, Pipedrive ou similares).
  • Conhecimento básico de métricas de CS (churn, NPS, engajamento).
  • Inglês ou espanhol para atendimento a clientes internacionais.
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  2. 25 readers review it

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    The review screen in CV Rocket: how each CV was read, round by round.

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    An application in CV Rocket: every answer filled in on the employer's form.

  4. Every reply, sorted

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  5. Reply with AI

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    An interview invitation in the CV Rocket inbox, added to the candidate's calendar.
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