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Open nowPosted 4 days agoWe saw it 61 min after it went up

Suporte ao Cliente — OnTime Vídeos

relourh128 open roles

Where
Campos dos Goytacazes, RJ, BR
Work mode
On site
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Your applicationOpen nowSuporte ao Cliente — OnTime Vídeosrelourh · Campos dos Goytacazes, RJ, BR

  1. YouYes, apply to this one.

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  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on relourh's own form.

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. relourh postings stay open a median of 1 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.3%14 days
  5. 35.6%30 days
  6. 57.8%60 days
This job: posted 4 days ago

relourh median: 1 days open

The posting

Na OnTime Vídeos o Suporte é a linha de frente com os clientes — é quem garante que cada mensagem seja respondida rápido, cada entrega seja acompanhada e nada fique parado. É uma função ágil, organizada e de ritmo intenso.

Somos uma produtora especializada em edição de vídeo para criadores de conteúdo — YouTube, Instagram e plataformas digitais. Atendemos dezenas de clientes que precisam de atendimento rápido, organizado e profissional.

Quem se destaca nessa função é organizado, atento e gosta de manter tudo em ordem. O dia a dia pede agilidade para responder os clientes e cuidado pra não deixar nada passar. Boa comunicação e jogo de cintura no atendimento fazem toda a diferença aqui.

O que você vai fazer: - Onboarding dos novos clientes: organizar o grupo, mandar mensagem de boas-vindas, garantir que a reunião com o CS seja agendada e acompanhar o primeiro envio de material - Responder os clientes com agilidade, priorizando mensagens do dia anterior, mensagens da manhã e o envio dos vídeos já prontos - Fazer follow-up de aprovação de vídeos, cobrança de pendências e contato com clientes que estão sem aparecer - Conferir se o material que o cliente subiu está completo, no local certo e pronto pra edição - Enviar vídeos, capas e thumbs no grupo do cliente depois da liberação do Controle de Qualidade - Registrar todas as revisões no aplicativo (aba Chat Interno do card) e no grupo Alterações - Alinhar com CS e Gerência de Operações sobre reclamações, possibilidades de upsell e dificuldades dos clientes - Planejar as demandas da semana com cada cliente (mensagem de alinhamento entre quinta e sexta)

Condições: - R$ 1.800 a R$ 2.000/mês - PJ (emissão de nota fiscal) - Presencial - Segunda a sábado (domingo folga)

Experiência: Desejável experiência prévia em atendimento ou suporte ao cliente

Habilidades técnicas: - Boa comunicação escrita, com clareza e educação - Rotina de responder mensagens com agilidade (até 30 minutos) - Organização para acompanhar várias demandas ao mesmo tempo e não deixar nada passar - Registro de todas as revisões e demandas no sistema

Ferramentas: WhatsApp Business, Google Drive, Google Agenda, aplicativo interno de gestão de vídeos (treinamento na entrada)

Idiomas: Português (nativo)

Escolaridade: Sem exigência de formação específica

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