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Open nowPosted 41 days ago

Customer Implementation Manager

rhe952 open roles

Where
THBKK01 - Bangkok (Rhenus Logistics Co., Ltd.)
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Your applicationOpen nowCustomer Implementation Managerrhe · THBKK01 - Bangkok (Rhenus Logistics Co., Ltd.)

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The clock on this job

Early applications get read.

13.1% of postings close within 7 days. Measured by our own scanner across the market. rhe postings stay open a median of 17 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.7%3 days
  3. 13.1%7 days
  4. 21.1%14 days
  5. 35.8%30 days
  6. 59.0%60 days
This job: posted 41 days ago

rhe median: 17 days open

The posting

What You Can Expect:

Management of End-to-End Customer Implementations:

  • Manage and execute customer implementation projects from scope to delivery, coordinating stakeholders and timelines
  • Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational workflows
  • Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports
  • Conduct training and rollout of procedures to internal as well as external stakeholders

Customer Requirement Analysis and Service Alignment:

  • Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements
  • Perform feasibility checks and translate customer needs into operational processes in alignment with Operational Excellence and OKAMs
  • Work closely with integration managers during requirements and solution design to translate operational processes into structured system integration requirements (e.g. APIs, EDI)
  • Ensure effective use of solutions such as integration tools, tracking systems, and performance dashboards
  • Stay current on product features and share updates with sales and account teams

Stakeholder Engagement and Communication:

  • Act as the primary point of contact for customers and internal stakeholders during the onboarding process
  • Facilitate OKAM onboarding during implementation and ensure alignment for a smooth transition post-implementation

Reporting and Data Analytics:

  • Define customer reporting needs and work with the BI team to deliver dashboards and data solutions
  • Support the development of reporting frameworks and enable OKAMs through training and guidance

Process Improvement and Standardization

  • Proactively identify and recommend improvements to streamline customer implementation processes and drive standardization and continuous improvement
  • Actively contribute to the development, documentation, and standardization of the global implementation framework

Risk Management and Issue Resolution

  • Proactively identify and mitigate risks throughout the onboarding process
  • Lead resolution of implementation issues in collaboration with internal and external stakeholders
  • Capture and apply lessons learned to improve future implementations

What You Bring:

  • Degree or completed studies in Business Administration, Logistics, Supply Chain Management, or a related field
  • 3–5 years of relevant experience in customer implementation, operational excellence, or project management within supply chain, freight forwarding, or control tower environments, handling complex operational and commercial challenges
  • Strong background and understanding of end-to-end freight forwarding processes across air and ocean freight, including pre- and on-carriage activities
  • Knowledge of and hands-on experience with Transportation Management Systems (TMS)
  • Advanced reporting skills in Microsoft Office Application and PowerBI
  • Strong project management, analytical, and problem-solving skills
  • Structured, detail-oriented, and solution-oriented mindset
  • Self-driven, proactive, and motivated to take ownership and drive initiatives forward
  • Collaborative team player with a proactive and hands-on approach
  • Strong communication, presentation, and stakeholder management skills, with the ability to engage stakeholders at all levels in cross-functional and international environments
  • Fluent in English and German
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