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Open nowFirst seen 17 hours ago

Agente de Call Center / Telemedicina

Watu24 open roles

Where
Santo Domingo, Dominican Republic
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Your applicationOpen nowAgente de Call Center / TelemedicinaWatu · Santo Domingo, Dominican Republic

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Watu's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

11.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.0%1 day
  2. 4.3%3 days
  3. 11.3%7 days
  4. 17.6%14 days
  5. 34.3%30 days
  6. 43.5%60 days
This job: first seen 17 hours ago

The posting

Estamos Contratando

Agente de Call Center / Telemedicina

Objetivos del Cargo

Garantizar una comunicación efectiva y eficiente entre los pacientes y la clínica, facilitando la programación de citas, el inicio de procesos administrativos y el seguimiento oportuno. Contestar llamadas y ofrecer asesoramiento y gestionar los requerimientos.

Cumplir con las métricas establecidas por el departamento y con los lineamientos organizacionales (promedio de llamadas efectuadas por día y por mes, duración de las llamadas, calidad de las mismas, competencias personales, servicio al paciente, entre otras).

Responsabilidades

Garantizar la comunicación:

  • Facilitar la comunicación de los pacientes con las oficinas del cliente.
  • Atender llamadas entrantes de pacientes y transferirlas al departamento correspondiente según la necesidad.
  • Seguir guiones de comunicación para manejar diferentes temas de manera efectiva.

Agendar / Cancelar / Reagendar Citas:

  • Programar, modificar o cancelar citas médicas según las solicitudes de los pacientes.
  • Coordinar con el personal médico y administrativo para asegurar disponibilidad y evitar conflictos de horarios.

Solicitud de Medicaciones:

  • Gestionar solicitudes de medicamentos por parte de los pacientes.
  • Coordinar con farmacias o proveedores para asegurar la entrega oportuna de las medicinas.

Inicio de Proceso de Llenado de Formas:

  • Asistir a los pacientes en el proceso de completar formularios administrativos.
  • Asegurar que la información proporcionada sea precisa y completa.

Asistencia / Guía en Manejo de Solicitudes:

  • Brindar orientación a los pacientes sobre procedimientos, requisitos y documentación necesaria.
  • Resolver dudas y consultas relacionadas con los servicios de la clínica.

Informar / notificar a Providers de síntomas / solicitudes de los Pacientes:

  • Comunicar a los proveedores médicos cualquier síntoma relevante o solicitud especial de los pacientes.
  • Facilitar la comunicación entre pacientes y profesionales de la salud.

Verificar status de Seguro médico:

  • Confirmar la elegibilidad y cobertura de seguro de los pacientes antes de programar citas.
  • Coordinar con el departamento de facturación si es necesario.

Seguimiento de Casos:

  • Realizar seguimiento continuo para asegurar la resolución efectiva de cada caso.
  • Mantener registros precisos de todas las conversaciones en la base de datos del centro de atención telefónica.

Requisitos

  • Educación media diversificada culminada
  • Manejo de herramientas ofimáticas
  • Nivel de inglés avanzado y conversacional fluido (B2-C1)

Competencias:

  • Comunicación efectiva
  • Responsabilidad
  • Orientación al detalle
  • Trabajo en equipo, bajo presión y multitarea
  • Servicio al Cliente

Beneficious de ley

Salario Competitivo ,

Oportunidades de Crecimiento

Buen Ambiente Laboral

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