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Open nowPosted 7 days ago

展厅运营（兼高级讲解）

wcn7iq2vq1am/86371181 open roles

Where
Shanghai, Chinese Mainland
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Your applicationOpen now展厅运营（兼高级讲解）wcn7iq2vq1am/863711 · Shanghai, Chinese Mainland

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market. wcn7iq2vq1am/863711 postings stay open a median of 12 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: posted 7 days ago

wcn7iq2vq1am/863711 median: 12 days open

The posting

岗位定位：把展厅从「能看」运营成「稳定的接待产品」——对接待质量、讲解体系与团队排班负责。

岗位职责 1. 统筹展厅日常运营：接待档期、场地与环境、展项开放状态、物料与资产协调，保证每个接待档期人力与设备就位。 2. 牵头每场参观的全流程：需求对接、档期确认、动线设计、彩排安排、现场执行与收尾，按 S／A／B 分级匹配参观时长与内容深度。 3. 负责展厅的升级策划与设计，与装修部门通力合作，协助上级完成本年度展厅的搬迁工作； 4. 建立并迭代讲解体系：维护分级讲解词版本库，结合来访对象（政府、媒体、客户与投资人、同行院校等）调整侧重，并基于一线反馈定期更新。 5. 负责重点接待的讲解交付与现场把控，带教讲解员，组织讲解认证与复训；对外口径与敏感信息的表述须按公司审批口径执行。 6. 接待后完成复盘与反馈收集，记录来访者反应、关注点与合作信号，并沉淀进 Base，不停留在个人记忆。 7. 负责排班与任务分派：按周轮换的双班模型（讲解与操作两套班子对调），处理临时加场与人员缺位。 8. 输出周报与月报，用接待量、转化信号、问题与闭环情况等数据驱动运营优化。 9. 主持展厅运营例会，同步接待、运维、测试、讲解与个人承接情况，把无法现场解决的问题按责任团队升级。 10. 协调拍摄记录与素材整理，管理素材外发与访客信息的使用边界。

1. 本科及以上学历，专业不限，理工科背景为加分项。 2. 2 年以上相关经验，范围为：大型科技企业的政府事务或公共关系、政府与产业园区接待、大型场馆／展会／高端会务的讲解与接待。 3. 有大型科技公司或大型外事接待活动经验者优先。 4. 普通话标准，表达与临场应变能力强；具备服务意识与商务接待礼仪。 5. 学习能力强，能准确理解并复述机器人与 AI 的技术内容，不夸大、不含糊。 6. 具备团队管理与排班调度经验，能承担一定强度的加班与临时接待。 7. 英语四级及以上，口语流利；有第二外语能力者优先。 加分项：能协助拍摄与基础剪辑；有接待海外访客或外媒经验；有场馆或展会的运营指标体系搭建经验。 考核口径 - 接待质量：分级接待按时率、讲解评价得分、重点接待零事故。 - 转化与沉淀：来访信号记录完整率、复盘与反馈录入及时率。 - 运营效率：排班满足率、临时加场响应时长、参观预约与接待数据完整率。 - 体系化：讲解词与 SOP 的更新频次与落地情况。

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