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Open nowFirst seen 2 hours ago

Player Support Specialist – German & English

Cross Border Talents443 open roles

Pay
€1,585 a month
Where
Sofia, Bulgaria
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Your applicationOpen nowPlayer Support Specialist – German & EnglishCross Border Talents · Sofia, Bulgaria

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on Cross Border Talents's own form.

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The clock on this job

Early applications get read.

13.3% of postings close within 7 days. Measured by our own scanner across the market.

Share of postings closed within
  1. 2.1%1 day
  2. 4.6%3 days
  3. 13.3%7 days
  4. 21.3%14 days
  5. 35.7%30 days
  6. 59.1%60 days
This job: first seen 2 hours ago

The posting

Player Support Specialist – German & English

Position: Player Support Specialist – German & English Location: Sofia, Bulgaria Work model: On-site Employment type: Full-time Salary: basic €1,585 gross + other benefits Relocation: Available for EU passport holders or valid workers permit holders in Bulgaria Start dates: 23 November and 30 November 2026

DUTIES AND RESPONSIBILITIES:

Provide professional, player-focused customer support for League of Legends and VALORANT through email Respond to player enquiries regarding account access, gameplay, technical issues and in-game experiences Investigate reported issues, identify appropriate solutions and ensure accurate, timely responses Maintain a high standard of written communication in German and English Follow established support procedures, quality guidelines and escalation protocols Document customer interactions accurately and maintain up-to-date case records Escalate complex or sensitive issues to the relevant internal teams Demonstrate empathy, patience and professionalism when handling challenging player situations Contribute to customer satisfaction, service quality and continuous improvement initiatives

REQUIREMENTS:

German at C1/C2 level English at B2 level or above Excellent written communication and comprehension skills in both languages Strong customer service orientation and problem-solving abilities Comfortable using digital tools and navigating multiple systems Ability to work independently and collaboratively in a fast-paced environment Attention to detail and ability to follow procedures Genuine interest in gaming and familiarity with League of Legends and/or VALORANT is an advantage Willingness to work on-site in Sofia Willingness to relocate to Bulgaria if required

OFFER:

Gross salary of €1,585 + other benefits Relocation assistance available Opportunity to work with internationally recognised gaming titles

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