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Open nowPosted 2 days ago

Front Office/Guest Service Supervisor - Hilton Garden Inn Leide

EURES job mobility portal518,960 open roles

Where
Agglomeratie Leiden en Bollenstreek, Netherlands
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Your applicationOpen nowFront Office/Guest Service Supervisor - Hilton Garden Inn LeideEURES job mobility portal · Agglomeratie Leiden en Bollenstreek, Netherlands
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The clock on this job

Early applications get read.

9.5% of postings close within 7 days. Measured by our own scanner across the market. EURES job mobility portal postings stay open a median of 6 days.

Share of postings closed within
  1. 1.8%1 day
  2. 4.0%3 days
  3. 9.5%7 days
  4. 15.6%14 days
  5. 33.9%30 days
This job: posted 2 days ago

EURES job mobility portal median: 6 days open

The posting

As a Guest Service Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Guest Service Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: • Supervise Front Desk operations during your assigned shift to a consistently high standard • Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events • Advise your shift team of any special events or VIP Guests in the hotel that day • Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work • Manage Guest requests, inquiries, and complaints promptly and completely • Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

Functie-eisen: What are we looking for?A Guest Service Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: • Front Office experience in the hotel, leisure, and/or retail sector • Calm, organized work ethic with the ability to prioritize and meet deadlines • Excellent supervisory, inter-personal, and communication skills • A passion for delivering exceptional levels of Guest service

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