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Open nowFirst seen 10 hours ago

IT Systems Support Analyst

InTalent Asia793 open roles

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Your applicationOpen nowIT Systems Support AnalystInTalent Asia

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The clock on this job

Early applications get read.

12.3% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 5 days.

Share of postings closed within
  1. 2.1%1 day
  2. 4.5%3 days
  3. 12.3%7 days
  4. 19.7%14 days
  5. 35.6%30 days
  6. 58.0%60 days
This job: first seen 10 hours ago

InTalent Asia median: 5 days open

The posting

WE ARE HIRING: IT Systems Support Engineer

Location: Colombo 04, Sri Lanka

Employment Type: Full-Time

Work Arrangement: Hybrid

Industry: Information Technology & Business Consulting

About the Role

Our client is seeking a passionate and technically skilled IT Systems Support Engineer to join a global IT team supporting a cloud-based virtual infrastructure environment across the APAC region.

The successful candidate will be responsible for Microsoft 365 administration, Azure cloud management, remote systems administration, infrastructure support, and end-user support services. This role is ideal for a technology enthusiast who enjoys problem-solving, learning new technologies, and supporting users in a dynamic international environment.

Key Responsibilities

IT Support & Service Delivery

  • Provide remote end-user support for hardware, software, applications, and system-related issues.
  • Troubleshoot technical problems and coordinate escalations with vendors and support partners when required.
  • Resolve support tickets and alerts within agreed service levels and operational deadlines.
  • Provide timely updates and ensure efficient resolution of user issues.
  • Escalate unresolved technical issues appropriately and proactively.

Microsoft 365 & Cloud Administration

  • Administer Microsoft 365 environments and related cloud services.
  • Manage Microsoft Entra ID (Azure Active Directory), user accounts, groups, and device administration.
  • Configure and manage Microsoft Intune policies and endpoint security settings.
  • Manage SharePoint Online, OneDrive, Exchange Online, and Microsoft Teams environments.
  • Support operating system patching and third-party application updates.
  • Administer Hyper-V environments and Azure Cloud virtual machines.

Systems & Infrastructure Administration

  • Support LAN infrastructure and remote systems administration activities.
  • Monitor system performance and infrastructure health.
  • Assist in maintaining secure and reliable computing environments.
  • Participate in troubleshooting network, server, and infrastructure-related issues.

IT Asset & License Management

  • Manage the lifecycle of IT assets, including inventory tracking and device allocation.
  • Maintain accurate asset records and monitor asset status across locations.
  • Manage software subscriptions and user licensing, particularly Microsoft licenses.
  • Support license allocation, monitoring, and optimization activities.

Application Support & Projects

  • Support installation, configuration, maintenance, and upgrades of business applications.
  • Assist with technical evaluations and system enhancement initiatives.
  • Participate in IT implementation projects and technology improvement initiatives.
  • Contribute to the adoption of new technologies and business solutions.

Documentation & Process Improvement

  • Maintain System Administration documentation and standard operating procedures.
  • Update FAQs, support documentation, and technical records.
  • Contribute to process improvements and operational efficiency initiatives.
  • Support knowledge-sharing activities across the IT team.

Requirements

  • Degree or Higher National Diploma in Information Technology, Computer Networks, Information Systems, or a related discipline.
  • Minimum 2 years of experience in a similar IT support or systems administration role.
  • Hands-on experience administering Microsoft 365 environments.
  • Experience supporting cloud platforms, SaaS applications, infrastructure systems, and remote users.
  • Knowledge of: Microsoft 365 Administration Microsoft Entra ID (Azure AD) Microsoft Intune Exchange Online SharePoint Online OneDrive for Business Microsoft Teams Hyper-V Microsoft Azure
  • Associate-level certifications in Microsoft 365, Azure, or Windows Server technologies will be an added advantage.
  • Experience with at least one networking or security platform such as Cisco, Sophos, or Fortinet.
  • Exposure to AWS, Google Cloud, IBM Cloud, or Linux administration will be advantageous.
  • Strong troubleshooting and technical problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Strong customer service orientation and stakeholder management skills.
  • Ability to prioritize tasks and manage workloads effectively.
  • Self-motivated, proactive, and eager to learn new technologies.

Working Hours

  • Aligned to Australian Eastern Standard Time
  • 4:30 AM – 1:30 PM Sri Lanka Time

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of IT Systems Support Engineer.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #ITSystemsSupportEngineer #Microsoft365 #Azure #SystemsAdministration #CloudComputing #ITSupport #TechnicalSupport #InfrastructureManagement #Intune #AzureAD #InformationTechnology #CareerGrowth #ElevateYourCareer

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