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Open nowPosted 3 days ago

Head (Operations)

Raya84 open roles

Where
Egypt
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Your applicationOpen nowHead (Operations)Raya · Egypt

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Raya postings stay open a median of 5 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted 3 days ago

Raya median: 5 days open

The posting

Responsibilities

  • Lead Data Center operations, overseeing operational activities, IT project portfolios, and incident response management for supported services and customers.
  • Ensure the accuracy of technical documentation and CMDB, while implementing disaster recovery, backup, information security, and quality control procedures.
  • Contribute to the development and execution of enterprise-wide business continuity plans.
  • Oversee new developments, assess technical designs, and ensure alignment with corporate IT strategy.
  • Manage relationships with service providers, vendors, and technology manufacturers.
  • Resolve complex technical challenges through effective and cost-efficient solutions.
  • Act as the final escalation point for technical issues within the Data Center Operations team.

Qualifications

  • Bachelor's degree in Computer Science or an equivalent field. A Master's degree in a Computer Science-related domain is preferred.
  • 15+ years of relevant professional experience.
  • At least 10 years of management experience.
  • Solid IT management experience within multinational organizations is preferred.
  • Proven experience managing multiple teams across different technologies and locations.
  • ITIL Foundation certification is mandatory; Intermediate or Expert certifications are a strong advantage.
  • Deep knowledge of Cloud Computing, ISP, Networking, Security, Applications, Oracle, Helpdesk, and NOC Support.
  • Strong understanding of database and internet-related infrastructure, programming, and critical thinking.
  • Experience in electromechanical systems, including Power, Cooling, HVAC, and UPS.
  • Experience in financial planning, budgeting, CAPEX/OPEX management, cost analysis, and corrective action planning.
  • Good understanding of Quality Assurance and ISO standards, particularly ISO 27001, 9001, 20000, and 22301.
  • Strong communication, analytical, financial, reporting, and time-management skills.
  • Proficient in Arabic and English.

About Us

Raya Information Technology

Raya Information Technology, the leading system integrator was established in 1998 with a vision to lead the information technology market depending on its dynamic portfolio.

Building on the fact that sustainable growth starts with strong roots, Raya Information Technology helped over 1000+ customers in all market sectors in adopting new technologies and achieving higher levels of business performance.

With a regional presence across MEA region through 3 regional offices in Egypt, Saudi Arabia and United Arab Emirates, we serve customers in the sectors of financial services (FSI), Telecommunications, Public, Oil & Gas, Hospitality, Commercial and Retail.

Raya Extensive Expertise in the field of system integration and technology consultancy uniquely positions it as the Digital Transformation enabler bridging the gap between legacy and future technologies.

Our offerings range from ATM & Self- Service solutions, infrastructure solutions, Oracle Apps & Tech Solutions to Data Center, Co-location and Cloud Solutions using its large pool of 900+ certified skilled team and leveraging its unique portfolio of class A technology vendors.

Our strength lies in our specialized divisions, which deliver comprehensive full-stack solutions: Raya Integration, Raya International Services, Raya Data Center, Raya Network Services, Raya Digital, and Raya Cyber Solutions.

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