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Open nowPosted today

Senior Executive (Customer Experience)

Raya84 open roles

Where
Egypt
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Your applicationOpen nowSenior Executive (Customer Experience)Raya · Egypt

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The clock on this job

Early applications get read.

13.7% of postings close within 7 days. Measured by our own scanner across the market. Raya postings stay open a median of 5 days.

Share of postings closed within
  1. 2.3%1 day
  2. 4.8%3 days
  3. 13.7%7 days
  4. 22.1%14 days
  5. 37.2%30 days
  6. 59.1%60 days
This job: posted today

Raya median: 5 days open

The posting

Responsibilities

  • Supports the Customer Experience function in the day-to-day administration and coordination of CRM activities maintaining accurate CRM data, following up with internal stakeholders, supporting reporting requirements, tracking pending actions, and ensuring agreed CRM processes are consistently followed.
  • Supports the day-to-day administration and maintenance of the CRM system.
  • Monitors CRM records to ensure customer and lead data is complete, accurate, and regularly updated.
  • Identifies missing, incomplete, or incorrectly logged data and follows up with the relevant teams for correction.
  • Supports data extraction and preparation for regular CRM and Customer Experience reports.
  • Maintains trackers, databases, and supporting documentation related to CRM activities.
  • Assists with CRM data cleaning and reconciliation when required.
  • Supports testing and documentation of CRM process updates and system enhancements.
  • Follows up with Sales, Aftersales, Call Center, and other relevant stakeholders on pending CRM actions.
  • Tracks outstanding requests and ensures agreed actions are completed within the required timelines.
  • Sends reminders and escalates overdue actions to the Customer Experience Manager when necessary.
  • Coordinates with stakeholders to resolve data gaps and process compliance issues.
  • Maintains clear records of pending actions, owners, deadlines, and completion status.
  • Monitors adherence to agreed CRM processes across different customer touchpoints.
  • Conducts regular checks to identify missing or incorrectly updated CRM records.
  • Supports the monitoring of lead management, test drive, customer inquiry, and other CRM workflows.
  • Highlights recurring process gaps or system issues to the Customer Experience Manager.
  • Supports the preparation of management reports and dashboards; consolidates stakeholder input before reporting deadlines.
  • Conducts basic data analysis to identify missing information, unusual trends, or inconsistencies.
  • Supports Customer Experience initiatives requiring CRM data or stakeholder coordination, including CSI, NPS, test drives and complaints follow-up.

Qualifications

  • Bachelor's degree in Business or Marketing.
  • 1 to 2 years of experience in relevant position.
  • Digital marketing, data administration, or a customer-facing/CRM role.
  • Automotive or Call Center operations background.

About Us

Raya Auto

Raya Auto specializes in electric mobility and advanced automotive solutions, bringing innovative and sustainable transportation solutions to the Egyptian market through strategic partnerships with leading global brands.

Its portfolio spans electric vehicles, light commercial vehicles, motorcycles, and golf carts, alongside after-sales services and EV infrastructure. Raya Auto is also the exclusive agent for XPENG in Egypt, introducing advanced electric passenger vehicles to the market, while continuing to expand its local manufacturing and mobility capabilities.

With a strong focus on innovation, sustainability, and customer experience, Raya Auto is playing a key role in accelerating the adoption of electric mobility and contributing to the development of Egypt’s sustainable transportation ecosystem.

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