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Open nowFirst seen 10 hours ago

Branch Manager

InTalent Asia814 open roles

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Your applicationOpen nowBranch ManagerInTalent Asia

  1. YouYes, apply to this one.

  2. CV RocketCV written for this posting.

  3. 25 readersRecruiter, hiring manager, skeptic. Round after round.

  4. CV RocketApplied on InTalent Asia's own form.

The reply lands in your private mailbox

3×more interviews than doing it yourself with ChatGPT.

The clock on this job

Early applications get read.

13.4% of postings close within 7 days. Measured by our own scanner across the market. InTalent Asia postings stay open a median of 8 days.

Share of postings closed within
  1. 2.2%1 day
  2. 4.6%3 days
  3. 13.4%7 days
  4. 21.6%14 days
  5. 36.2%30 days
  6. 59.0%60 days
This job: first seen 10 hours ago

InTalent Asia median: 8 days open

The posting

WE ARE HIRING: Branch Manager

Location: Colombo, Sri Lanka

Employment Type: Full-Time

Work Arrangement: Onsite

Industry: Telecommunications

About the Role

Our client is seeking an experienced and results-driven Branch Manager to lead branch operations, drive business growth, and ensure exceptional customer service delivery.

The successful candidate will be responsible for achieving sales and revenue targets, managing branch operations, developing high-performing teams, and strengthening customer engagement while ensuring operational excellence and compliance with organizational standards.

Key Responsibilities

Sales & Business Growth

  • Drive overall branch growth in alignment with corporate objectives.
  • Achieve assigned sales targets and revenue goals.
  • Promote sales, cross-selling, and up-selling across Retail, SME, and SOHO customer segments.
  • Identify and develop new business opportunities with partners, local authorities, and strategic customers.
  • Expand market share through proactive sales and customer acquisition initiatives.

Branch Operations Management

  • Ensure smooth branch operations, including cash management, stock control, logistics, and policy compliance.
  • Maintain audit compliance and transparent operational processes.
  • Monitor branch KPIs and implement corrective actions to achieve performance targets.
  • Ensure operational efficiency and excellent customer experience standards.

Customer Relationship Management

  • Strengthen customer retention through proactive customer engagement initiatives.
  • Increase product awareness and service adoption across customer segments.
  • Resolve customer concerns and support service recovery efforts.
  • Promote customer satisfaction and long-term loyalty.

Team Leadership & Development

  • Lead, motivate, and inspire branch teams to achieve operational and sales objectives.
  • Develop a strong sales culture and high-performance environment.
  • Coach, evaluate, and develop employees through structured performance management and training programmes.
  • Support succession planning and employee development initiatives.

Reporting & Stakeholder Collaboration

  • Prepare accurate management reports and analyze branch performance data.
  • Collaborate with internal teams and channel partners to improve business performance.
  • Support strategic decision-making through operational and commercial insights.
  • Ensure alignment between branch objectives and overall business goals.

Requirements

  • Bachelor's Degree in Business Management, Marketing, or a related discipline.
  • Minimum 3+ years of experience in Sales, Marketing, Customer Care, or Branch Operations within the Telecommunications, Banking, or FMCG sectors.
  • Strong experience in: Sales Management Customer Retention People Management Distributor Management Key Account Management Retail Sales Channel Management
  • Sound understanding of consumer behavior and customer loyalty strategies.
  • Strong problem-solving and decision-making capabilities.
  • Ability to understand customer needs and develop appropriate solutions.
  • Proficiency in Microsoft Office applications.
  • Strong leadership and team collaboration skills.
  • Excellent written and verbal communication skills in both English and Sinhala.
  • Ability to work effectively with stakeholders at all organizational levels.

Ready to take your career to new heights?

We're InTalent Asia, your go-to recruitment partner in Sri Lanka, and we've got an exciting opportunity for you!

Our client is looking for a skilled individual to fill the role of Branch Manager.

Apply now and see how you can be the perfect fit for this exclusive position!

#InTalentAsia #CareerOpportunity #JobVacancy #BranchManager #Telecommunications #RetailManagement #SalesLeadership #CustomerExperience #BusinessDevelopment #PeopleManagement #ChannelManagement #KeyAccountManagement #Leadership #CareerGrowth #ElevateYourCareer

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